Amazon account suspension is the worst nightmare for any amazon seller. This can have a significant impact on the seller’s income and reputation. It could be stressful to deal with if you don’t know about the account reinstatement procedure.
In the case of poorly performing accounts and immoral acts, the company does not tolerate it. If you want a successful business on Amazon, then you must follow the rules & regulations.
Understandably, you become worried when your Amazon seller account is suspended – when you can’t sell, you won’t make money. However, you do have options, like suspension appeals. To help you understand how our Amazonics professional team can help you get your Amazon suspended account reinstated, we have created this guide.
1-Poor customer service score:
Bad customer support is one of the main reasons that lead the account towards suspension. As a way to ensure customer satisfaction on this vast online marketplace, sellers are providing exceptional customer service.
Amazon has established the following targets:
- Order defect rate: you’ve received lots of negative feedback < 1%
- Pre-fulfillment cancel rate: < 2.5%
- Late shipment rate: < 4%
If your shipments have been delayed or you have received lots of negative reviews, then your selling privileges will be removed. As the world’s leading marketplace, Amazon is committed to its number one expectation of outstanding customer service.
When providing a stellar customer experience, experts suggest going the extra mile for your customer or offering a refund or discount on a subsequent purchase. A company that is obsessed with excellence will stand out to Amazon.
2-Amazon TOS (Terms of Services) violations
Amazon doesn’t tolerate any activity that goes against its policies. To prevent fraud and maintain a happy customer base, Amazon has set strict seller guidelines. In the case of an item listed on the restricted products page, your Amazon listing/ASIN will be suspended.
3-Fraud and inauthenticity
A counterfeit item listed on your Amazon profile can also result in your selling privileges being removed. In the same way, setting up alternative accounts for when you are suspended is also considered a red flag by Amazon. As a result, you won’t have much hope of being reinstated.
How to get your account back if it’s suspended
It might seem like you will just open another account if your account has been suspended, but don’t be so foolish. Furthermore, you will be notified that opening another seller account is against the terms and conditions of Amazon.
Selling suspensions often frustrate sellers who are left unable to contact support for help. Sellers are losing money every minute they’re suspended! Sometimes, sellers may have to wait weeks or months before their accounts are reinstated.
Appealing for account reinstatement can be very challenging if you don’t know the procedure and instructions for it. But If you let your suspension handle an expert who knows how to deal with suspension cases professionally, then this can’t be a big deal.
Our expert team of Amazonics Reinstatement services knows every situation to handle account suspension and has already reinstated 100’s of accounts successfully.
That’s is how our team works.
How your appeal letter is worded will determine how successful you are at getting back your Amazon account. In the event that Amazon suspends you, we need to send an email to the Amazon seller performance team to show them the proof or verification documents. When you try to reinstate your Amazon account, writing style plays a significant role in which we are experts.
Our investigators analyze all of your accounts thoroughly, paying particular attention to any ASINs that have received previous policy warnings.
Referring to Amazon’s policies and agreements page and checking your Seller Central performance metrics, we carefully look over your suspension notice to identify which rule(s) you violated.
All you need is a strong plan of action to appeal for your account suspension. Plan of Action requires some time and extra thought, so don’t send an immediate response by clicking the “Appeal” button. Instead, let us handle your account suspension case so that we can reinstate your account.
If Amazon received your appeal letter, it could not guarantee that your account will be reinstated.
Your account will remain suspended if you do not provide a viable solution and comprehensive understanding of your errors. Most of the sellers do this by submitting their appeals themselves without any proper response, which led to permanent suspension. That’s not the exact approach to do it. Instead, calm yourself and look for an expert to handle it.
Hence, you’ll naturally be seeking help to restore your account as quickly as possible.
Contact us to get your Amazon account reinstated.
